Joan Kessler, a full-time mediator and arbitrator, received her Ph.D. in Communication before she attended law school. She was a jury consultant, Communications Professor and has practiced law for 30 years. Many of the communication strategies she taught and her extensive experience as a litigator enhance her mediation and arbitration practice. She specializes in employment, real estate, trust/estate, business, commercial, entertainment, and insurance cases. Email Ms. Kessler at firstname.lastname@example.org. Ms. Kessler is on the American Arbitration Association (AAA) panel of arbitrators and mediators, the United States District Court panel of mediators and she mediates independently and arbitrates through AAA. See www.joanbkessler.com.